Refund policy

We at In the Gap Customs maintain that all sales are final. If your item arrives damaged, Please Email us your order number and photos determine the next course of action to take.

You can always contact us for any return question at info@inthegapcustoms.com

Damages and issues
Please inspect your order upon receipt.

Contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can immediately rectify the issue.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
THERE ARE ABSOLUTELY NO REFUNDS ON CUSTOM ITEMS.

We will notify you once we receive and inspect your return. We will let you know the status of your return. If approved, you’ll be automatically notified and your new items will be shipped.